Privacy policy

Privacy Policy
Last updated: 4 April 2026

This Privacy Policy explains how Solenari Care, operated by MV EDUCATION LTD (“we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal data when you visit solenari-care.us, place an order, contact us, or otherwise interact with our services.

1. Who We Are

Website operator and data controller:

Solenari Care
Operated by MV EDUCATION LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@solenari-care.us

Phone: +44 370 524 4622

For any privacy-related questions, requests, or complaints, please contact us using the details above.

2. What Personal Data We Collect

Depending on how you use our website, we may collect the following categories of personal data:

a) Identity and contact data
name;
billing details;
email address;
phone number;
any details you include when contacting us.
b) Order and transaction data
products purchased;
order number;
order date;
payment status;
transaction metadata;
refund or dispute records.
c) Technical and usage data
IP address;
browser type and version;
device information;
operating system;
pages viewed;
referring URLs;
session data;
approximate location based on IP;
website interaction data collected through cookies or similar technologies.
d) Communications data
messages sent through our contact form;
customer support emails;
complaint handling records;
survey or feedback responses if submitted.
e) Marketing data
newsletter preferences;
consent records;
unsubscribe records;
campaign engagement data where permitted.
3. How We Collect Your Data

We collect personal data:

directly from you when you place an order;
when you contact us by email or through our website;
when you sign up for updates or marketing communications;
automatically through cookies, pixels, analytics tools, and website technologies;
from service providers involved in order processing, payment, fraud prevention, analytics, and customer support.
4. How We Use Your Personal Data

We may use your personal data to:

create, process, and manage your order;
deliver digital products and access links;
verify payments and prevent fraud;
communicate with you about your order or support request;
provide customer service and technical assistance;
maintain business records;
comply with legal, accounting, tax, regulatory, and consumer protection obligations;
improve our website, checkout flow, product offering, and user experience;
enforce our Terms of Service and other policies;
send service-related messages;
send marketing communications where permitted by law or where you have consented.
5. Lawful Bases for Processing

Where UK data protection law applies, we rely on one or more of the following lawful bases:

Contract: where processing is necessary to perform our contract with you, including delivering digital products and handling payments;
Legal obligation: where we must process data to comply with legal or regulatory duties;
Legitimate interests: where processing is reasonably necessary for fraud prevention, platform security, support, business administration, and service improvement, provided your rights do not override those interests;
Consent: where consent is required, such as for certain marketing activities or non-essential cookies.
6. Payments

Payments are processed through third-party payment and ecommerce providers, including Shopify and connected payment gateways. We do not store your full card number or full payment card security details on our own systems.

These providers process payment information in accordance with their own privacy and security practices.

7. Sharing Your Personal Data

We may share your data with trusted third parties where necessary, including:

ecommerce and hosting providers;
payment processors and payment service providers;
email delivery providers;
digital delivery and customer support tools;
analytics and website performance providers;
fraud prevention and security services;
professional advisers such as lawyers, accountants, insurers, and auditors;
regulators, courts, law enforcement, or public authorities where required.

We do not sell your personal data to third parties.

8. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms required under applicable data protection law.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to satisfy legal, tax, accounting, fraud prevention, dispute resolution, and record-keeping obligations.

As a general guide:

order and transaction records may be kept for up to 6 years where necessary for legal, tax, accounting, or claims-related purposes;
customer support records may be retained for up to 24 months after the matter is closed, unless a longer period is required;
marketing consent and suppression records may be kept until you unsubscribe and for a reasonable period afterwards to maintain compliance records;
technical and analytics data may be retained in accordance with provider settings and operational needs.

We may retain data for longer where necessary to establish, exercise, or defend legal claims.

10. Cookies and Similar Technologies

We use cookies and similar technologies to:

make the website function properly;
keep your cart and checkout working;
remember settings and preferences;
understand website traffic and performance;
improve security;
measure marketing effectiveness where permitted.

You can manage cookies through your browser settings and, where applicable, through our cookie preferences tools.

Blocking certain cookies may affect website functionality.

11. Marketing Communications

We may send marketing emails only where permitted by applicable law, including where you have given consent or where another lawful basis applies.

You can unsubscribe from marketing communications at any time by:

clicking the unsubscribe link in the email; or
contacting us at contact@solenari-care.us
.

Even if you opt out of marketing, we may still send you non-promotional service messages relating to your orders, purchases, refunds, security, or important account matters.

12. Your Rights

Depending on your location and the law that applies, you may have the right to:

be informed about how your personal data is used;
request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request portability of your personal data;
withdraw consent where processing is based on consent;
complain to a supervisory authority.

If you are in the UK and believe your data has been handled unlawfully, you may complain to the Information Commissioner’s Office (ICO).

We may need to verify your identity before fulfilling certain requests.

13. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

14. Children’s Privacy

Our website and products are not intended for children under the age of 18 purchasing independently. We do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided personal data to us improperly, please contact us so we can review and, where appropriate, delete the data.

15. Third-Party Services and Links

Our website may include links to third-party services or websites. We are not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage you to review their policies before sharing personal data.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

For privacy questions, requests, or complaints, contact:

Solenari Care
Operated by MV EDUCATION LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@solenari-care.us

Phone: +44 370 524 4622